Shipping Policies & Product Information
Several of our items exceed maximum length and/or dimensions for standard parcel shipment. Large quantity product orders typically exceed weight restrictions.
We set up the Metalcraft online store to handle typical parcel shipments via UPS or FedEx package shipping. Our online store is set up to allow online purchase of all items that will ship via ground package. When an item or group of items is too large or heavy for the online store to provide a shipping estimate, you will simply be asked to contact us to have our staff quote you the most economical shipping method that fits your needs. This is also true for very small hardware items that can typically ship through the U.S. Postal Service for a much lower cost than conventional ground packages. Please call or email to discuss options for these items.
Payment Terms:
Payment is due prior to shipment. For online credit card orders, payment is made when the order processes through checkout. We accept Visa, MasterCard, Discover and American Express. Customers with Metalcraft accounts may choose to be billed in accordance with their account agreement. Our online store also accepts PayPal as a form of payment.
Large or custom product design orders may require a 50% deposit, which is due upon placing the custom order. The balance is due prior to item shipment. Please check with your customer representative.
The Lowest Freight Weight for our Customers
Metalcraft’s team of experts has a long track record of success in obtaining the lowest freight rates for our customers. If we can save you money, we definitely will. If we determine that your order’s ground packaging can be consolidated to save you money, we will take it upon ourselves to do so and we will refund any savings to your credit card. Why? It’s simple, really. It’s just the way we do things. Why would you settle for less? We’re certain that your experience as our customer will greatly exceed your expectations. Our 20-year history of customer satisfaction speaks for itself. We’re here for you.
Size Information for Orders:
All dimensions in our catalog and website are given in a height by width ratio. Please take this into account when placing orders. Product descriptions will always list the height first, followed by the width, if not indicated.
Availability:
Our most popular items ship within 1-3 business days. Please call us before placing an order if you have a time sensitive project, we will be glad to review our inventory and provide an approximate lead time to ship your order.
PLEASE NOTE-The majority of our items are cut or fabricated to size on our production line at time of order. Large orders or made-to-order items please check your sales order for estimated ship date.
Shipping:
Normally, products will be shipped via UPS or FedEx, unless otherwise specified or requested by the customer.
Metalcraft’s online store provides an estimate of UPS or FedEx shipping costs based upon the typical weights and dimensions of products in your shopping cart. Orders with numerous items may exceed dimension and weight ratios suitable for single package shipments and may require multiple packages. Packaging materials, such as boxes and padding, as well as handling labor are inclusive.
Large and Overweight Items:
Some items must be shipped via a commercial freight carrier (truck line) and we will need to provide a custom shipping quote for those shipments. We’ve disabled the site’s “ADD TO CART” buttons for these items to prevent confusion, but we’ve left pricing available. Please contact us via email or call us at 1-888-609-3779 to place any orders that contain these large or overweight items. Feel free to order your small components separately, for ground package shipping, however, we might be able to save you money by consolidating all of your items into one freight shipment.
Expedited Shipping
Expedited shipping is not available online at this time. Please call us to place an order with expedited shipping. Next day orders must be received by 11:30 am Eastern Time. Deliveries are made Monday – Friday (for example, a next day rush order placed on Friday will be delivered the following Monday).
Shipping is FOB Ocala, Florida (Incoterm: FCA Ocala, Florida)
Drop shipment of un-shipped orders is available. Call us at (888) 609-3779 to arrange drop-shipping. A $5 fee will be assessed to orders which are drop-shipped to your customer (Exception: The drop-ship fee for free-standing vinyl racks is $7.50). This is a per-shipment fee. Drop-shipments to multiple customers will incur multiple drop-ship fees.
Sign industry customers with their own UPS or FedEx shipping accounts may choose to use their account for shipping. Simply call us at (888) 609-3779 to place your order.
Transit time estimates do not include the day of pickup. (Example: a 3-day transit for an order picked up on Monday would arrive on Thursday)
Packing:
Our online sales portal incorporates all packing and handling charges in the pricing of each order shipped via UPS. Oversized items and orders which ship commercially, or which ship using a customer's own shipping accounts must be quoted separately, by telephone or e-mail. Nominal packing fees may be added to your special shipment’s quote to compensate for the extra expense of pallets, banding, shrink wrapping, etc.
Metalcraft utilizes recycled packing materials and pallets to significantly reduce our customers' packing costs and to reduce environmental impact.
Orders for multiple products are typically consolidated to reduce customers' costs. Please indicate if you require items to be packed and shipped separately
Acceptance of Product:
It is the customer's responsibility to inspect all products upon receipt. All shortages or discrepancies must be documented and reported to Metalcraft Industries within 5 days of delivery.
Any damage must be reported to the freight company at time of delivery.
All damages must be noted on the shipment's delivery receipt at time of delivery and Metalcraft Industries, Inc. must be contacted with 24 hours after receipt of a damaged shipment at (888) 609-3779 or (352) 680-3555. Failure to note damages may result in the inability to file a freight claim.
Metalcraft Industries is not responsible for damages that may occur during transit. If damage is discovered, retain the original packaging. Additionally, a digital photograph should be taken to facilitate your claim to the shipping company.
Special Notes Concerning Shipping, Via Customers' Own Shipping Accounts
Shipping via your shipping account is possible for e-mailed and telephone orders. This service is not supported in the online store.
Please be aware that Metalcraft can only enter pick-up data for UPS and FedEx accounts. For shipments with any other companies, using your company shipping account, you will need to coordinate and schedule pick-up of the items from our location with the shipper. Please contact our sales team to determine the date that your order will be available for shipping.
Metalcraft Industries assumes no liability for damage, delay or loss of product orders that are shipped on a customer's company-owned shipping account. We highly recommend considering carrier insurance for high value orders shipped via your company's own shipping account.
Orders placed through the online store that request the customer to contact us for shipping rates may be sent out, using a customer's own shipping account. Please note that you will be invoiced separately for packaging and handling charges, prior to shipment of the order. These nominal charges are normally incorporated into the online store's shipping rates and are not collected in advance when a customer places a "call for quote" shipping order through the storefront's software.
NEW! Local Area Delivery
Customers located near our central Florida manufacturing plant may wish to contact us to see if their area is served by our local delivery route. This is a great cost savings option- especially with large and bulky items. At present, we deliver in Florida to the Ocala, Orlando, Tampa, Gainesville and Jacksonville metropolitan areas on a bi-weekly basis (every 2 weeks). A small fee to offset fuel and our driver's labor is charged, however, this is typically much cheaper than standard shipping costs, using LTL and UPS shipping for large orders or oversized products. Please call or e-mail for more details.
Information for how you can be notified of our local area delivery dates, please check out our local area shipping information page, HERE
Special Product Information Concerning Aluminum Sign Blanks
Metalcraft aluminum sign blanks are manufactured to meet or exceed sign industry specifications. Your sign blank may have a protective coating of film applied, which should be removed, prior to the application of your graphics.
Mill finish sign blanks are production mill quality and are intended to serve as a substrate onto which a paint or vinyl coating may be applied. Minor handling marks and/or scratches may be be observed. Mill finish sign blanks are not equivalent to stainless steel, brushed aluminum or polished aluminum substrates.