What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, shipping address, phone number or credit card information. You may, however, visit our site anonymously.
Because Metalcraft Industries caters to wholesale outlets, individual sign shops and retail customers, pricing typically displayed on the site is based on the customer's account type. By visiting anonymously, the account type cannot be determined and retail pricing will be visible. Customers may simply call for a quote if they prefer not to create an online account.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs
- To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
The e-mail address you provide for order processing will be used to send you information and updates pertaining to your order, provide news, special promotions and product information.
Note: If at any time you would like to unsubscribe from receiving our e-mail news, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required by law to keep the information confidential.
After a transaction, your private information (credit cards, financials, etc.) will not be kept on file for more than 60 days.
As is standard practice with most e-commerce websites, we may set and access cookies on your computer.
Cookies are small amounts of information stored in files within your computer's browser. The Metalcraft Industries site can only access the cookies that we have stored on your computer. We do not access other content on your computer.
- To identify you as a previous visitor and remember any preferences that may have been set while your browser was visiting the site
- To allow us customize the content and products you see when you visit the site
- To manage items and products in the e-commerce shopping cart
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Florida Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the Florida Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
This policy was last modified on 5/17/2012
Metalcraft Industries, Inc.
Attn: Website Manager
120 Cypress Rd.
Ocala, Florida 34472
Toll Free: 888-609-3779